June 8th, 2011 | by Matt | Published in Uncategorized
After Monday’s rant about the inability of Brooklyn’s businesses, both small and corporate, to fulfill the needs of my family, I figured all the parties involved deserved a follow-up. So, here’s what’s happened over the last couple of days:
The saleswoman at Lowe’s, Jasmin Rodriguez, got in touch with 3PD, the company Lowe’s contracts to do deliveries, tried to work things out with them, and assured me someone from 3PD would call me back that afternoon. No one did.
When I told Jasmin this on Tuesday morning, she again got 3PD on the horn, arranged for the delivery of my washer-dryer on Wednesday, and called me back with the name (first AND last!) of the 3PD manager she’d spoken with. There would be no extra charge for any of this, although I don’t know if that’s because Lowe’s ate the cost or because there were never any extra above-the-third-floor charges to begin with.
And so, this morning, I woke up to an automated call from 3PD telling me the delivery crew would arrive between 9 and 11am. They were here by 10, hauling the gear up the stairs, and installing it with remarkable efficiency. There were a couple of small hitches: I didn’t have a dryer duct/vent, so they had to get one from the van, but it was a rigid one, so that now I can’t push the unit all the way into the closet where it lives (at least not until I replace the duct with a flexible one). And, when they left, they forgot to close my front gate. I know, terrible, right? My god!
But as I write this, my first load of laundry is a-spinning in the other room, and soon I’ll be wearing entirely clean clothes, happy that, possibly, the American commercial system is not about to collapse entirely. At least, not till the spin cycle’s finished.